Shift used cars12/13/2022 ![]() ![]() ![]() I kept responding to them, because they threatened to cancel my order if I didn't respond. Those automated warning emails were especially frustrating, because my "concierge" told me to ignore them. In fact, the only reliable communications I received from shift were the automated warning emails about my deposit expiring. Every single timeline, deadline, and ETA that I received (when I received any response at all) turned out to be wrong. Multiple emails, phone calls, and text messages went completely ignored. My repeated attempts to get clear, simple answers about the status, ETA, etc., were often ignored or met with vague (and often incorrect) responses. Once the initial timeline had passed (7 days from time of payment), I contacted to get an update. How and why did it take more than a few days to put it on a truck and get it here? 3 weeks to ship a car 500 miles in the same state is just bad logistics. That's completely unacceptable, even with a few days given back for the holidays. It took 3 weeks from the time I paid the deposit and shipping fee to truck a car 6 hours down the road in the same state. The communication, when it existed at all, was vague, conflicting, and inaccurate. The communication and coordination leading up to the actual delivery was awful. I was told things like: It's en route, it hasn't shipped, it's shipped but we have no update, it's ready to be shipped but our normal shipping partner isn't responding, and my personal favorite: we have no idea what's going on. When I did manage to get hold of this concierge - who was almost always a different person - they gave me conflicting info about why the car hadn't shipped. #Shift used cars update#Every time this happened, I was told this concierge was not answering his phone, and therefore they left a message with him to call me, and no further update could be given. Every time I called their customer service to get details, I was met with a foreign person who had no knowledge of my purchase, and could do nothing except put me on hold while they phoned my actual, local "concierge" to get an update. The first two deadlines for the car to ship came and went, with no explanation. But as soon as I paid the deposit and non-refundable shipping fee, things started to fall apart. The car was located about 500 miles away in my same state, so it had to be shipped (I had to pay a non-refundable shipping fee for this, which I thought was reasonable). So I searched their website again, found the exact model I wanted, and started the purchase process (cash, no financing). He was a real credit to their company.īefore buying, I found on their website and test-drove a similar model car that was available locally, and loved it. The person who delivered the car was outstanding - professional, knowledgeable, and friendly. So I wasn't sure what I was getting in to, and I thought it might be useful if I documented my experience. I had never purchased a car through one of these "concierge" companies before, and have always purchased from dealerships. I'm posting this as a personal account of my experience buying a car through a few months ago around Christmas. ![]()
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